customer service

Terms of Agreement for online trading between JUNGALOW (ABN 61 096 749 140) and the user of this website (“You/Your”)

Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

PLACING AN ORDER AND PAYMENT

By completing an order, You are making an offer to purchase the Product at the price set out in the Website.

Payment must be made at the time of submitting the order. Payment can be made by Credit Card or PayPal. You warrant that You are an authorised user used to complete payment.

All orders placed through this Website are subject to confirmation and acceptance by JUNGALOW. We will email you with confirmation of the receipt of Your order. JUNGALOW may reject Your order, and refund any payment made by You, at any time prior to dispatch.

The order must be paid in full immediately. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. The final charge to You is made in Australian Dollars and the ultimate conversion rate is determined by Your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged.

JUNGALOW may vary prices in the event of price changes or mistakes on this Website without prior notice to You.

JUNGALOW reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party.

This Website is owned and operated by JUNGALOW.

YOUR USE OF THE WEBSITE

You agree that You will use this Website in accordance with these terms and conditions and that You will not use this Website for any unlawful purpose.

You will not violate or attempt to violate the security of this Website. You will not hack into this Website, JUNGALOW computer systems or the computer systems of other users of this Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.

FREE SHIPPING

Free Shipping is available on orders over $200, *excluding Local Pickup Only products. These product types are identified under the product specifications, and are available for Local Pickup Only from Highgate WA.

GIFT VOUCHERS & DISCOUNT CODES

Gift Vouchers & Discount Codes may only be redeemed at the JUNGALOW Online Boutique. Please note only one gift voucher/discount code may be used per transaction.

RETURNS POLICY

Returns by You for change of mind If You wish to return or exchange Product because of a change in mind, You may do so in accordance with the following process:

  • You must notify JUNGALOW within 7 days of accepting delivery of the Product and arrange return of the Product within 7 days after such notification.
  • You must notify JUNGALOW by email info@jungalow.com.au to obtain a “Return ID number”.
  • You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from JUNGALOW, or delivery note.
  • On International returns You must mark on the courier company’s consignment so that the Products do not attract possible customs duties and taxes again.
  • You must return the Product in its original condition with the original packaging.
  • You are responsible for arranging any insurance on the Product.
  • You are responsible for the cost of the shipment of the Product.
  • Upon receipt of the Product by JUNGALOW, JUNGALOW will refund to You the purchase price for the Product.
  • Refunds can only be credited back to the Credit Card or PayPal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by JUNGALOW, however, please allow 14 days from the day You return the Product for Your account to be credited.

RETURNS BY YOU FOR FAULTY OR DAMAGED PRODUCT

If You wish to return a faulty or damaged Product, JUNGALOW will gladly exchange or refund the original piece in accordance with the following process:

  • That the Product was purchased within 3 months of faulty date.
  • You must notify JUNGALOW by email info@jungalow.com.au to obtain a “Return ID number”.
  • You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from JUNGALOW or delivery note.
  • On International returns You must mark on the courier company\’s consignment so that the Products do not attract possible customs duties and taxes again.
  • JUNGALOW will then refund the Price to You in full, replace the Product or exchange for a different Product.
  • Refunds can only be credited back to the Credit Card or PayPal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by JUNGALOW, however, please allow up to 14 days from the day You return the Product for Your account to be credited.
  • Exchanges are only possible if the item is available. JUNGALOW can only exchange faulty items for the same item in the same style, subject to availability. If You wish to exchange, please make Your request clear when requesting Your Return ID number.

You acknowledge that the Products require special maintenance and care JUNGALOW will not be liable for any damage caused by any failure by You to maintain the Product properly. Please note that the colours of Product may vary slightly from those displayed by Your computer monitor.

YOUR ACCEPTANCE OF THESE TERMS AND CHANGES TO THE TERMS

By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. JUNGALOW reserves the right to change this Agreement at any time. Any such changes will be posted on this Website.