customer service

Terms of Agreement for online trading between JUNGALOW (ABN 61 096 749 140) and the user of this website (“You/Your”)

Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

PLACING AN ORDER AND PAYMENT
By completing an order, You are agreeing to purchase the Product at the price set out in the Website.

Payment must be made at the time of submitting the order. Payment can be made by Credit Card or PayPal. You warrant that You are an authorised user used to complete payment.

All orders placed through this Website are subject to confirmation and acceptance by JUNGALOW. We will email you with confirmation of the receipt of Your order. JUNGALOW may reject Your order, and refund any payment made by You, at any time prior to dispatch.

The order must be paid in full immediately. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. The final charge to You is made in Australian Dollars and the ultimate conversion rate is determined by Your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged.

JUNGALOW may vary prices in the event of price changes or mistakes on this Website without prior notice to You.

This Website is owned and operated by JUNGALOW.

TERMS & CONDITIONS (IN STORE & ONLINE)
RETURNS POLICY
You acknowledge the opportunity provided to fully inspect goods before taking them or accepting delivery (or have agreed to purchase without first viewing the product {blind purchase}), as there are no refunds and/or exchanges. Product is purchased in ‘as is’ condition, with faults & imperfections (if any).

Please note we do not offer refunds and/or exchanges for change of mind.

HOLDS & LAY-BY
There are NO HOLDS on goods without payment, and unfortunately we do not offer ‘Lay-By’.

If you wish to guarantee an item a Purchase Agreement can be issued, this requires a non-refundable 50% deposit (on Purchase Price). The remaining 50% is to be paid, and Goods collected or delivered within 14 days of purchase.

If you cancel the Purchase Agreement, the deposit will be transferred to a store credit.

CREDIT NOTES & STORAGE
Credit Notes are valid for 6 months from date of issue.

We are unable to store goods for prolonged periods of time (unless otherwise noted in the Purchase Agreement). Goods must be collected or delivered within 14 days of purchase.

PHONE/EMAIL ORDERS
Terms & Conditions are applicable to all Phone and/or Email orders/purchases.

FREE SHIPPING
Free Shipping is available on orders over $200, *excluding Local Pickup Only products. These product types are identified under the product specifications, and are available for Local Pickup Only from Highgate WA or Osborne Park WA.

GIFT VOUCHERS & DISCOUNT CODES
Gift Vouchers & Discount Codes may only be redeemed at the JUNGALOW Online Boutique. Please note only one gift voucher/discount code may be used per transaction.

YOUR USE OF THE WEBSITE
You agree that You will use this Website in accordance with these terms and conditions and that You will not use this Website for any unlawful purpose.

You will not violate or attempt to violate the security of this Website. You will not hack into this Website, JUNGALOW computer systems or the computer systems of other users of this Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.

YOUR ACCEPTANCE OF THESE TERMS AND CHANGES TO THE TERMS
By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. JUNGALOW reserves the right to change this Agreement at any time. Any such changes will be posted on this Website.